As a managed service provider, our job as your help desk is to ensure that your users are staying as efficient and pain-free as possible. Work disruption can affect on the smallest scale, and can translate to missing project deadlines and exceeding budgets. Being able to handle challenges efficiently, and also communicating obstacles & solutions to you is important to your company's success.
Part of our job is also to train and educate your users on security and business best practices. The ability for your user to spot a spoofing email can save your company thousands of dollars, especially from a threat posing as a vendor requesting payment.
How Our Help Desk Works
This chart below gives you insight into how your helpdesk ticket is generated and assigned. This also gives us the best possible way to assign and work your ticket as quick & efficient as possible.