FILLING THE TALENT GAP
What is IT Managed Services?
IT managed services is when a business outsources specific IT functions to a third-party team of technicians to support and maintain their environment. These outsourced responsibilities could be as basic 24/7 system monitoring all the way to a full-blown outsourced IT department.
The goal is to take all of the stress of managing your technology off of your plate so you can focus on the parts of your business that matter most.
Technology in the workplace is changing rapidly and getting more complex every year.
One great example is the number of devices employees depend on. Just 20 years ago, most employees only had access to work technology while they were at work. Today, it's likely employees are accessing company information in the office, on a work laptop at home, on a tablet, and even on their personal phone, and some of those devices are being used without the IT department even knowing they're in use. The IT team often has to come up with ways to support all of those devices and use cases while also keeping company data secure.
That's just one example of how day-to-day IT work can quickly balloon in order to keep pace with the way workplaces use technology.
Job Fill Gap
We see that IT work is becoming more complex, but IT talent is not keeping up with the demand. Even though the unemployment rate is the lowest it's been since 2000, nearly 60% of employers struggle to fill job vacancies within 12 weeks.
That means many companies won't have the talent to support many of these critical IT services. Without someone managing upkeep and maintenance business owners run the risk of cybersecurity breaches, data loss, and other issues that can negatively impact a business. If you are lucky enough to have IT talent on your team, the last thing you want to do is alienate them or cause them to burn out on small tasks and maintenance issues.
Using an MSP allows your IT team to focus on strategic initiatives that support your business. Not only is that good for the bottom line, but it also proves the value of your IT department, giving you a bargaining chip for future budget talks.
Future of IT
With new technologies becoming more commonplace, the industry is expected to grow to keep up with a 12.5% growth by 2021, making it a $193 billion industry.
We're also seeing some trends for the future of IT including:
Data and IT Security: Hardly a month goes by that we don't hear about a data breach or other cybersecurity issue. MSPs are responding to this need by offering more robust cybersecurity services to their customers.
Specialization: While most MSPs will still offer generalized services, we'll likely see more providers start to focus on specific industries. Becoming experts will allow MSPs to understand the nuances and deliver a bigger value to their customers.
The Internet of Things: The Internet of Things goes far beyond smart speakers in your home. We're seeing this trend skyrocket in utilities, healthcare, the auto industry and more. MSPs will need to keep pace with this growing trend.