Managed Services with Omega Business Systems
In this day and age, technology is apparent everywhere. Businesses rely and grow more and more dependent on technology every day. Keeping your network and infrastructure operating at full capacity is essential and sometimes a full time endeavor. By partnering and out-sourcing your IT Services with Omega Business Systems, you save the costs for hiring a full time administrator, on top of additional technicians needed to manage the infrastructure. Omega can ALSO work with your already established IT admin or director in a co-managed partnership where we elevate them to focus on business development.
We customize a support plan not only tailored to your needs but also your industry. This ensures that your support is coming from a team that understands your future and position in your workforce. You also receive professional vs expert customer service. While an expert is someone with extensive knowledge in a given subject, at Omega we are professionals and belong to the technology field.
Our IT solutions focus on minimizing issues, as well as anticipating for the future and help propel your company forward. We also focus on being able to adapt unanticipated scenarios, whether it be a global pandemic, or a snow storm takes takes half a state down.
A majority of IT MSP's only have a certain way that they will work with clients. Only using a certain brand of computers, a specific anti-malware software solution, or even may refuse to work on providing hardware in general. We handle everything from A to Z. Not because its convenient or easier, we just understand that every company solution is different for the environment, and that we are always evaluating our relationships with manufactures to make sure we are using the best solution possible for our clients.
Even for our new prospects, instead of a long drawn out process to discuss a partnership, in just a few minutes of gathering information, we can put together a package based exactly what your business needs, and tailor our services to help propel your business.
From there we schedule a meeting to go over the package to address any and every question you may have. From having someone on-site for only a needed 20 hours a week, to working with your co-managed on-site tech admin, to even just being 100% remote and managing your infrastructure. We have the freedom to tailor any solution you might need even for a unique situation.
We send our onboarding form which involves gathering user information, asset login information, information critical for network connect such as domains, and also contact info for vendors, and asset gathering
We begin putting our monitoring agents on the network and putting all information in our database to have at our disposal to assist with the helpdesk
We have finished most of the agent install on the network, and getting all necessary information in our database to best serve you.
We begin making any changes needed to bring your network up to speed and upgrade security
We give any infrastructure recommendations based on the data we have gathered which could be anything from upgrading your security setup, to updating hardware to ensure the maximum usage for your users, or discussing with you on how we can elevate your company further with changes we can make